Business Technology

IT & Workstation Support

Your expert IT Support and HelpDesk team.

Our IT department is always on hand to help out with your IT headaches so you can focus on running your business without worrying about your tech.

We're also there before things get broken - planning for the future, completing preventative maintenance, and updating documentation to make sure everything is running smoothly.

Smiling casual young man with headset using computer in a bright office

Our Support Packages

Standard Workstation Support

£ 17.80 per device / month

Windows Support *

Mac Support *

Workstation Network Connectivity

Update Management

Software Deployment

Print Driver Setup

Hardware Diagnostics

New Workstation Setup

Remote Before On-Site

ORDER NOW

Premium Workstation Support

£ 23.70 per device / month

All Standard Workstation Support Features,
plus:
-
Hardware Upgrades **
3rd Party Liaison
3rd Party Software Troubleshooting ***
ESET Policy Configuration
On-site Requests ****

ORDER NOW

* OS version must be in support by vendor (Microsoft/Apple). You can find details of the vendor support expiry dates here: https://endoflife.date/
** Excluding HDD upgrades and soldered components. Hardware costs not included.
*** Best effort within our knowledge of the software. If it falls outside, we will need to reach out to the vendor for additional support.
**** Within mileage radius, outside mileage radius is available but may not be the most effective.

Bristol-based but far-reaching

Here at SpiderGroup, we understand that you need your systems to be running reliably - you don't want to be worrying about cybersecurity issues or downtime.

You don't want the disruption of systems going down or employees unable to access everything they need.

Whether you've got a small team in Bristol or thousands of staff in locations across the UK, we'll put together an IT Support package that gives you peace of mind through preventative maintenance, HelpDesk support, onsite activities, and emergency IT support - or a combination.

If you need hardware, we're able to get hold of whatever you're looking for. And our team are experts in Windows and Apple hardware and software, so it doesn't matter what systems you use, we've got you covered.

A Few of Our Satisfied Customers

I always know that when I pick up the phone to you, someone will answer and resolve any issue I'm having. There are no other ways you could improve - you're the best IT support!

Rowan - City to the Sea

Just wanted to say a MASSIVE ‘Thank You’ to you all … who have given myself personally and the rest of the team amazing support this year.

Tracy - Cox & Co

I just wanted to drop an email to say thank you for all the support SpiderGroup has provided over the last few months... Chris has been a super star coping with multiple parts of the project all at once. [My team] gave nothing but great feedback regarding his attitude and knowledge.

Phil - Inside Asia Tours

Amazing service - Thank you for your help

Jayne - The Wave

The most efficient and comprehensive user set up I have seen in some time. Very impressed and can only hope to see such excellence when it’s time for the next user to be set up

Paul - WSC

The best service desk I’ve ever dealt with

Options Resourcing

Why SpiderGroup?

Our Bristol IT Support team are Microsoft certified and on-hand Monday to Friday 8am to 5.30pm for any support queries or advice. Most issues are easily fixed remotely but we know it's sometimes nice to have someone beside you, so we'll be there when you need us.

You can also rely on our 24/7 emergency engineers should you face a major IT issue when you least expect it.

Who doesn't like stats?

We've been busy last year, in 2022...

Already a customer? Visit the customer zone >

3690

Tickets solved

6237+

Devices supported

96%

Resolved in SLA

98%

Customer satisfaction

Our Favourite Tech

The SpiderGroup team love technology and really get a buzz from helping our customers use it. Whatever you need, we'll find the perfect solution for the IT needs of your Bristol-based business.

At the heart of everything is making sure, whatever the solution, it's right for your business.

Spider Essentials

Our handpicked IT solutions to kick start and secure any business.

Discover more >

SharePoint Development

Modern sites, tools and automation to empower staff and streamline business processes.

Discover more >

Security and Compliance

Solutions that don't compromise on security or usability.

Discover more >

Office 365

Microsoft's powerful business tools combined with SpiderGroup's support and expertise.

Office 365 >

We're here for you

Maintaining a valuable working relationship is fundamental to our IT Support services. And, because we’re the experts, we’ll offer additional technology services to ensure you always use the right technology at the right time.

Training
Asset logs
Security audits
Compliance

Technical documentation
Reporting and analysis
Virtual CTO
Emergency support

Can I just say how fantastic your staff were during our recent migration to the new server. I was a little worried during the previous evening but your guys had everything sorted the next day and were a great help with all staff members, well done to everyone

Simon - Financial Manager

Match Foster Care