Address:
Runway East, 1 Victoria Street
Bristol, BS1 6AA
Email:
info@spidergroup.co.uk
Telephone:
01179 330570
Your expert IT Support and HelpDesk team
We're on hand to help out with your IT headaches so you can focus on running your business. Plus we're there for preventative maintenance and planning for the future.
Don't let IT failures disrupt your business. Choose an IT Support provider with amazing customer satisfaction, top-notch customer service, and on-call experts on hand.
Our team of experts are available at the end of a phone when you need help
Get advice, recommendations, and support on everything from hardware to cybersecurity
Hosting and support for your remote desktop so your staff can work from anywhere
Here at SpiderGroup, we understand that you need your systems to be running reliably - you don't want to be worrying about cybersecurity issues or downtime.
You don't want the disruption of systems going down or employees unable to access everything they need.
Whether you've got a small team or thousands of staff in locations across the UK, we'll put together an IT Support package that gives you peace of mind through preventative maintenance, HelpDesk support, onsite activities, and emergency support - or a combination.
If you need hardware, we're able to get hold of whatever you're looking for. And our team are experts in Windows and Apple hardware and software, so it doesn't matter what systems you use, we've got you covered.
£15.90 per user, per month
£22.10 per user, per month
add £22.85 per device, per month
I always know that when I pick up the phone to you, someone will answer and resolve any issue I'm having. There are no other ways you could improve - you're the best IT support!
Rowan - City to the Sea
Just wanted to say a MASSIVE ‘Thank You’ to you all … who have given myself personally and the rest of the team amazing support this year.
Tracy - Cox & Co
Thank you for all the support SpiderGroup has provided over the last few months... Chris has been a superstar coping with multiple parts of the project all at once. [My team] gave nothing but great feedback regarding his attitude and knowledge.
Phil - Inside Asia Tours
Amazing service - Thank you for your help
Jayne - The Wave
The most efficient and comprehensive user set up I have seen in some time. Very impressed and can only hope to see such excellence when it’s time for the next user to be set up!
Paul - WSC
The best service desk I’ve ever dealt with
Options Resourcing
Our Bristol IT support staff are Microsoft certified and on-hand Monday to Friday 8am to 5.30pm for any support queries or advice. Most issues are easily fixed remotely but we know it's sometimes nice to have someone beside you, so we'll be there when you need us.
You can also rely on our 24/7 emergency engineers should you face a major IT issue when you least expect it.
We've been busy in 2020...
704
Tickets solved
59%
Resolved on first contact
90%
Resolved in SLA
98%
Customer satisfaction
Maintaining a valuable working relationship is vital to us. And, because we’re the experts in the trade, we’ll offer additional technology services to ensure you always use the right technology at the right time.
Can I just say how fantastic your staff were during our recent migration to the new server. I was a little worried during the previous evening but your guys had everything sorted the next day and were a great help with all staff members, well done to everyone
Simon - Financial Manager
Match Foster Care